Everything you need to know about getting Premium Fitness Brands equipment to your door — how ordering works, delivery, what to do if something arrives damaged, and how returns and warranties are handled. This page summarises the policies set out in full in our Terms & Conditions.
01 How Ordering Works
Placing an order on our site doesn't charge you anything up front. Here's the flow:
- 1. Place your order — add items to your cart, check out with your contact details, and you'll get an order reference.
- 2. We confirm — we contact you (usually within one business day) to confirm stock, final pricing, and delivery options for your location.
- 3. Payment & delivery — once you're happy, we arrange payment and schedule the delivery.
Keep your order reference (it looks like TJP-XXXXXX) — quote it in any call or message about your order.
02 Shipping & Delivery
We ship worldwide. Delivery times, methods, and costs depend on the products ordered and the destination, and are confirmed when we contact you about your order. Any delivery dates provided are estimates and not guaranteed.
Large or commercial equipment may require freight delivery. Additional arrangements — such as site access, installation, or lifting equipment — may be your responsibility unless expressly agreed in writing. Risk of loss and title pass to you upon delivery to the address you provide.
03 Damaged on Arrival
If your product arrives damaged, contact us within 48 hours of delivery with photographs of the damaged item and its packaging. We will provide a replacement where available, arrange repair, or accept a return for a refund.
Where the damage was caused by the shipping carrier, we'll file the claim and handle the process — return shipping for items confirmed as damaged on arrival is on us.
04 Returns & Refunds
Returns are accepted for items that are defective, damaged on arrival, or materially different from their description, requested within the period stated in your order confirmation or quote. Items should be returned in their original condition and packaging where possible.
Custom-configured, built-to-order, hygiene-sensitive, or clearance items may be non-returnable except where faulty. Approved refunds are issued to the original payment method. To start a return, reach out via the Contact page with your order reference.
05 Warranty
New equipment may carry a manufacturer's warranty — terms, duration, and coverage are set by the manufacturer and indicated on the product page or accompanying documentation. Refurbished and used equipment is covered only where a warranty is expressly stated for that item. Warranties don't cover misuse, improper installation, unauthorised modification, or normal wear and tear.
06 Frequently Asked Questions
Do I pay online when I place an order?
No. Placing an order costs nothing up front — we contact you to confirm stock and delivery for your location, and payment is arranged then. That way you never pay for something we can't deliver.
Do you ship internationally?
Yes — we ship worldwide. Shipping costs and timelines depend on your location and the size of the equipment, and are confirmed before you pay anything.
How long does delivery take?
It depends on the item and destination. Accessories typically ship faster; large machines and commercial equipment may need freight delivery. We give you an estimate when we confirm your order.
Does the price include installation?
Not by default. For large or commercial equipment, tell us what you need when we contact you — installation, site access, or lifting arrangements can be agreed in writing as part of your order.
What if my equipment arrives damaged?
Contact us within 48 hours of delivery with photos of the item and its packaging. We'll replace it where available, arrange repair, or accept a return for a refund — return shipping for confirmed damage on arrival is covered by us.
Can I change my prices to my local currency?
Yes — use the currency selector on the site to view prices in your local currency. Displayed conversions are indicative; the base currency for transactions is US Dollars (USD) unless stated otherwise in your quote.
How do I check the status of my order?
Contact us via the Contact page, email, or phone and quote your order reference (TJP-XXXXXX). You'll also receive an email confirmation when your order is placed.